Which of the following describes a key responsibility of the Commissioner?

The role of the Commissioner of Insurance is multifaceted, with a significant emphasis on consumer protection and the regulation of the insurance market. One of the key responsibilities of the Commissioner is to investigate consumer complaints. This involves reviewing complaints from policyholders and consumers about insurance companies, agents, or practices. By addressing these complaints, the Commissioner ensures that insurance entities are adhering to the laws and regulations set forth in the insurance code. This oversight helps to maintain fairness and accountability in the insurance market, protecting consumers from potential abuses or unfair practices.

While other options may seem relevant to the insurance industry, they do not fall under the direct purview of the Commissioner. For instance, setting premiums is typically determined by insurance companies based on their underwriting processes and market conditions. Creating new laws is the responsibility of the legislative body, and offering insurance products is done by insurance companies and agents rather than the Commissioner’s office. Thus, investigating consumer complaints distinctly defines the Commissioner’s role as a protector of consumer interests and a regulator of the insurance market.